SHIPPING AND DELIVERY
How We Do It
We’ve got your delivery covered!
It’s easy to get the look with Prickly Pineapple Boutique as we ship to all parts of the united kingdom and deliver directly to your door! We dispatch your prickly parcels Monday to Friday.
We also offer FREE local collection – Once notified we will be in contact to arrange a collection date and time.
Please note, our couriers do not operate on Bank Holidays and we're closed Saturday and Sunday.
If you come to collect an item without prior arrangements we cannot guarantee that you will be able to collect your item, so please wait for confirmation before collecting to avoid a wasted journey.
We reserve the right to increase delivery charges for parcels.
Delivery rates can be found at the checkout.
Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation, unless there are exceptional circumstances.
RETURNS AND REFUNDS
How It Works
You have 14 days from the date of delivery receipt to return any unused items and receive a refund from Prickly Pineapple.co.uk. Please note that we do not currently offer exchanges. Returns for online purchases will not be accepted in our physical store.
Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).
SALE items are FINAL SALE and are NOT eligible for returns. This does not affect your statutory rights.
Items must:
• Include all original tags attached
• Be unwashed, unused and unworn
• Not have make up stains/ fake tan or other marks (including sweat marks)
• Not smell of pets, washing powder, perfume etc.
• Not evidence outdoor wear
• Not be considered unhygienic to resell
Garments that do not comply with these conditions will not be accepted and will be sent back at the expense of the customer.
WHERE DO I RETURN?
We will contact you once confirmed with the return address
Any returns received not following the above procedure, will be rejected.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Items must be returned within 14 days of the date the order has been received by the customer. Any returns returned after this period will be rejected and a refund will not be processed.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
Customers are responsible for any return postage costs. Please ensure proof of postage is retained.
FAULTY ITEM?
If a faulty item is received, please email us with name, order number and details of the fault, invoice details, and attach a clear photo of the fault - pricklypineapple.boutique@yahoo.com
Once we acknowledge the email, please return the item, following the same procedure as stated in "How do I return an item".
Once received, we will examine the faulty product and be in touch with information of what refund is due, within a reasonable period of time. We will cover return costs of faulty items, of up to £3.00 per package.
Please ensure faulty items are returned separately to other items.
CAN I EXCHANGE AN ITEM?
An exchange service is not available. Please return the item using our normal returns process and repurchase the correct item.
PLEASE BE ADVISED
Items must be unworn and unwashed. Shoes must be tried on indoors. Pierced jewellery cannot be returned for health and hygiene reasons. Items must have all original tags attached.
If we do not deliver or if the products we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, our only obligation will be, at our option to: Cover the cost of the returned item, or refund the returned item, as discussed with the customer.
WARRANTY INFORMATION
Our Policy
By placing an order through our site, you warrant that:
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Internal record keeping
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You are legally capable of entering into binding contracts
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You are at least 18 years old; and
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You are resident in one of the Serviced Countries
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If we do not deliver or if the products we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, our only obligation will be, at our option to: Cover the cost of the returned item, or refund the returned item, as discussed with the customer.
OUR PRIVACY POLICY
All About Information Security
Privacy Policy
WHAT WE COLLECT
We may collect the following information:
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Name
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Contact information including email address
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Demographic information such as postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
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Internal record keeping
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We may use the information to improve our products and services
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by clicking on the “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by following the instructions provided in the message, or email our Customer Services team at pricklypineapple.boutique@yahoo.com
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
By placing an order through our site, you warrant that:
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Internal record keeping
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You are legally capable of entering into binding contracts
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You are at least 18 years old; and
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You are resident in one of the Serviced Countries
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After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us, to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched, (the "Dispatch Confirmation"). The contract between us ("Contract"), will only be formed when we send you the dispatch confirmation.
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We will not process your order until payment has been received in full, in accordance with the provisions of clause 7.
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If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the products to us in accordance with our Returns Policy
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The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other products which may have been part of your order, until the dispatch of such products has been confirmed in a separate dispatch confirmation.
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We are entitled to refuse any order made by you for any reason.
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When making a request, you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.